Aaron Hilberg Joins DWC

Aaron Hilberg has recently been appointed as the new Director of Operations for DWC, bringing with him a wealth of experience and expertise in the field. With a proven track record of success in managing and optimizing operational processes, Aaron is poised to make a significant impact on DWC's overall performance. His strategic vision and innovative approach to problem-solving have already earned him high praise from his colleagues and superiors alike. There is no doubt that he will play a key role in shaping DWC's future direction for how DWC operates its distrbution centers.

Below is a Q&A session that we had with Aaron to learn more about him, his background, and his vision for DWC's warehouse operations.

The Monthly Wire: Where did you grow up? Aaron: Cincinnati, Ohio. TMW: What is your educational background? A: I attended the University of Cincinnati, and then served for 11 years as a Commissioned Officer in the United States Marine Corps.

TMW: What are your hobbies and interests during your free time? A: I’m a big-time golfer and love spending time in the outdoors. I also enjoy spending time with friends and family.

TMW: Give a quick summary/highlight reel of your career prior to joining DWC: A: Prior to joining DWC, I had a diverse career spanning various leadership roles across different sectors. After graduating from the University of Cincinnati, I was commissioned as a Second Lieutenant in the United States Marine Corps and served for almost 5 years in active duty. Following that, I became a member of the United States Marine Corps Reserve and served for another 5 years. After leaving the military, I joined Cintas (Specialty Products/Corporate Apparel) where I participated in their Advanced Management Program, leading a team of Service Sales Representatives for one year before being promoted to Production Manager in Global Supply Chain at their headquarters. I later became a Distribution Center Manager at one of DWC's competitors, and then moved into Corporate Operations, where I provided subject matter expertise on various aspects of the company.

TMW: What was it about DWC that appealed to you? Was there anything specific about the opportunity to join DWC that inspired you to make this the next stop in your career? A: I was drawn to DWC because of the opportunity to join a company in its prime stages of growth and be a part of building something new. I was also impressed by the commitment of the team to continuous improvement and the company's strong focus on customer satisfaction. TMW: How is DWC different from other companies that you’ve worked for? A: I would say that the culture here is unique. There is a strong sense of family and understanding that permeates everything we do, which creates a supportive and collaborative environment. Additionally, the company's dedication to investing in its employees and providing opportunities for growth and development is truly exceptional. TMW: What does it take to be successful when it comes to having a smooth-running Operations program? A: Mastering the fundamentals. Constant and continuous improvement. Understand that we are a service- oriented organization and knowing that our actions directly impact customer satisfaction. Understanding the importance of what you do and enjoying what you do! TMW: What is your vision for DWC’s operations program? …what would you like to achieve there? A: My vision for the operations program is have a constant sense of urgency, a strong drive to always improve and look for ways to improve and to continue to champion an extraordinary culture to distribute exceptional experiences for all who interact with DWC.

TMW: Last but not least, what is your proudest moment? A: While serving in the Marine Corps, I used to say that if I had just one Marine sit down with their child or grandchild one day and say, “Let me tell you about a guy I served with named Aaron Hilberg”. If they looked back and said that I had done my job well, that's all I can ask for! I don’t know if that has happened quite yet, but I hope it will someday. That is style that I strive to lead with and bring to my job.