A Year of Growth: Staffing Up to Serve you Better!

Written By: Charlie Barber

Posted February 11, 2024


Staffing Up to Serve you Better! A year of growth has further expanded DWC’s capacity to serve electrical distributors!

A few years ago, a team of leaders from Distributor Wire & Cable (DWC) joined forces to develop a corporate purpose statement that reflects the company’s commitment to serving customers. Since then, this statement has served as a guidepost for DWC’ commitment to providing an amazing experience for electrical wholesalers: We champion an extraordinary culture to distribute exceptional experiences for all who interact with DWC. As a wire & cable supplier, adaptability and responsiveness are essential to meet the evolving needs of electrical distributors. Recognizing this imperative, DWC has undertaken a strategic initiative to enhance its service capabilities. Central to this effort has been the expansion of its headcount, enabling DWC to better serve its customer base. In response to increasing demand and a desire to deliver unmatched wire & cable support, DWC has significantly bolstered its team across various departments. Over the last year, DWC has increased staff in various disciplines by almost 48%! From sales and customer service to operations and billing, new talent has been carefully recruited and integrated into the DWC Family. This expansion not only reflects DWC's commitment to providing exceptional service but also underscores its dedication to fostering a culture of expertise and reliability. The calculated additions of these new team members has expanded upon our DWC’s industry-leading response times and improved accessibility, enabling DWC to handle inquiries and fulfill quote requests and orders promptly. Whether customers seek technical guidance on product selection, assistance with project planning, or simply have questions, the expanded DWC team stands ready to exceed expectations. This strategic investment in human capital aligns with DWC's vision of sustainable growth and market leadership. By fortifying its workforce, DWC is poised to capitalize on emerging opportunities and navigate industry challenges with agility and resilience. The benefits of DWC's expanded headcount extend beyond immediate customer interactions. With a larger and more diverse team, DWC is better equipped to innovate, adapt to market trends, and anticipate future needs. This proactive approach not only enhances customer satisfaction among electrical wholesalers, but also positions DWC as a trusted partner in the pursuit of excellence and innovation. As DWC continues to evolve and expand its capabilities, the dedication to customer-centricity remains unwavering. Through investments in talent, technology, and operational excellence, DWC reaffirms its commitment to delivering value-driven solutions that empower electrical distributors to thrive in a rapidly changing marketplace. The strategic expansion of DWC's headcount represents a pivotal milestone in its journey toward service excellence and customer satisfaction. With a stronger, more dynamic team in place, DWC is primed to elevate the customer experience and set the stage for continued success and growth in the years to come.